Return Policy

Effective Date: December 25th, 2023

Thank you for shopping at Puppy Pawtique! We want you and your furry friend to be completely satisfied with your purchase. If, for any reason, you need to return an item, please review our return policy below:

1. Returns Within 7 Days:

• You may return items within 7 days of the date of purchase.

2. Eligibility for Returns:

• To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

3. Return Process:

• Contact our customer service team at puppypawtique24@gmail.com to initiate the return process.
• Clearly state the reason for the return and provide your order number.

4. Return Shipping:

• The buyer is responsible for the cost of return shipping.
• Please use a trackable shipping method to ensure the safe return of the item.

5. Refund or Exchange:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to the original method of payment within 5-7 business days.
• Exchanges may be offered, subject to product availability.

6. Non-Returnable Items:

• Certain items are non-returnable, including:
  • Personalized or customized items
  • Final sale or clearance items

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.
• We will arrange for a replacement or issue a refund for the defective item, including return shipping costs.

8. Cancellations:

• Once an order is placed, cancellations are not guaranteed. Contact us as soon as possible if you need to cancel an order.

9. Contact Us:

• If you have any questions or concerns about our return policy, please contact us at puppypawtique24@gmail.com.

Please note that Puppy Pawtique reserves the right to update or modify this return policy at any time. We appreciate your understanding and thank you for choosing Puppy Pawtique!